2023 Department Lead Specialist Certification Online Self-Study

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This training will benefit anyone looking to be a middle management or lead position within a clinic.

Training Description: The Middle Manager is an integral part of the Health Center. Middle Manager may be referred to as Office Manager, Team Lead, Department Manager. The Middle Manager provides oversight of the processes, procedures and employees in the departments they lead. In this training, we will focus on the Middle manager positions that may be responsible for leading and managing the operations of the Credentialing Team, Provider Enrollment Team, Billing/Revenue Cycle Team, and Front Office Team. We will discuss topics such as:

• Skills and Characteristics of Office Manager
• Health Center Basics
• Policies and Procedures
• Sliding Fee Scale
• Job Descriptions and Assignment of Duties
• Credentialing
• Privileging
• Provider Enrollment
• Billing/Revenue Cycle
• Front Office
• Training and Communication